PRIVACY POLICY

Last updated: November 26, 2024

This privacy notice explains how we collect, use, and share your information when you contact us, or use our services (such as our website and apps).

1. Collected information

Aggregated information is collected anonymously.

• Personal information; when you contact us.
• Name
• Email address
• Website usage data (aggregated)
  • The pages our users visited
  • Region where our users' web requests originated
  • How many users had a first interaction with our website
  • How our users' sessions began (i.e. direct link or organic search)
• Application diagnostics (aggregated)
  • Software crash stack traces
  • HTTP response rates
  • Countries accessed from
  • Device models and operating system versions
  • Average memory use
  • App interaction times
  • App interaction logs

2. How Do We Use Your Information?

• To contact you, in response to your inquiries
• To better understand, improve, and secure our services
• To comply with legal obligations and detect fraud

3. Legal Bases for Processing

We process your data based on your consent, our legal obligations, and our interest in providing quality services.

4. Sharing Information

None of the information we collect is sold, transferred to third parties, or used to target you for advertisement. However, we may provide temporary access to anonymous data to comply with legal requirements, or when seeking consultation.

5. Data Retention

When you contact us, the personal information you share is retained until our affairs are complete.

When users access our services, their aggregated usage and diagnostic data is retained for anywhere from 8 days up to 1 year, depending on data type.

6. Data Security

We take data protection and privacy seriously. Although we have taken comprehensive steps to secure collected data, we cannot guarantee complete security.

7. Your Rights

You may have the right to access, correct, delete, or restrict the use of your personal information. Contact us to exercise your rights.

8. Updates to This Policy

We may update this policy to stay compliant with relevant laws, or to refine the agreement.

CONTACT US

For questions, contact us with the email listed on the contact page.